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Tax FREE Outside Washington State
Index:
30 Day Money Back Guarantee
Billing & Payment
Instant Rebates
Pricing Disclaimer
Privacy Policy
Purchase Orders
Return Policy
Sales Tax
Shipping Information
Tax FREE Outside Washington State
Technical Support Rates and Policies
We Ship UPS Almost Anywhere In The World

30 Day Money Back Guarantee:
30 Day money Back Guarantee
All electronic licensing is non-returnable and non-refundable.

We offer a standard, full money back, 30-day return policy on all hardware. For all hardware units being returned they must be in new condition – unopened, unregistered and like-new. All returns must occur within 30 days of receipt of merchandise and all returns must have an RMA number assigned. Use our Contact us form to request an RMA number.

No returns, refunds, or credits on APC equipment. No returns past 30 days, no returns on opened merchandise, and shipping charges are non-refundable.

We offer 100% "in-store" credit on all returns or 75% cash back (25% restock fee applies to all cash back requests).

If you return the unit damaged or missing specific items, we do reserve the right to deny your RMA request and return the hardware to you (at our cost).

The 30 day money back guarantee does not apply to those customers who have already taken advantage of the 30 day evaluation program. Further, this program does not apply to members of any Affiliate Program offered through SonicWALLSales.com (or it's associated companies).

If you want to return the unit, simply contact us at 1-877-249-2712, local 360-249-2712, or e-mail us to get an RMA number within the 30 day evaluation period.
E-Mail Us
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Billing & Payment:
We accept all major credit cards including Visa, MasterCard, Discover, and American Express. There are no credit card surcharges. Please be sure to provide the exact name, billing address, and telephone number as they appear on the credit card statement. Incorrect information may cause a delay in the processing of the order. Orders that are shipped to an address other than the billing address listed with the credit card company require a temporary, alternate shipping note added to the account. Applying this note may also cause a short delay in processing time. This note is required for first time purchases only and is used to verify that the cardholder is placing the order. This is for your security. Please note that we will accept credit cards with verifiable account information with the Card Issuer. All transactions are subject to verification for safety and security purposes.

We also accept cashier's checks, personal checks, wires transfers, and purchase orders. In addition, we accept PayPal payments via any funding method. All checks must clear before a product ships. Sorry, we do not accept money orders due to fraud-related issues.

We do not accept credit cards from accounts based outside the US or Canada.

Please see below for more information in regard to purchase orders.

Please contact our Sales Department for questions or more payment information.
Contact Information
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Instant Rebates:
SuperSaver Instant Rebate LogoThe Instant Rebate Promotion (otherwise known as "IRP") from TotalSecuritySales.com is managed and controlled by Network Services Northwest, Inc.

This may look like a product discount but it is certainly not - it is a rebate used to promote sales of products through our web site.

These rebate amounts, while taken off of the balance due before processing the payment method, change on a regular basis due to changing pricing from our manufacturers.
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Pricing Disclaimer:
Pricing, Typographical Errors, Availability and Specifications on http://www.SonicWALLSales.com and Search Engines Advertising SonicWALLSales.com Products

Due to the fast pace of the computer and consumer products industries, prices, specification, and availability of products change without prior notice. Due to the volatile nature of the computer industry, product descriptions may not reflect current technical information. Any typographical, photographic, or specification error in product, pricing, or offers is subject to correction. We make every effort to provide you with the most accurate, up-to-the-minute information. Despite our best efforts, a small number of items on our web site may be mis-priced. In the event a product is listed at an incorrect price due to typographical, photographic, technical error, or error in pricing information received from our suppliers, SonicWALLSales.com reserves the right to refuse or cancel any orders placed for products listed at the incorrect price.

If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, we will contact you in order to notify you of the price error You will have an opportunity to purchase the item at the correct price or you may cancel your order without penalty.

While we make every attempt to verify prices before charging your credit card, SonicWALLSales.com reserves the right to refuse or cancel any orders placed on mis-priced products whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, SonicWALLSales.com will immediately issue a credit to your credit card account in the amount of the incorrect price.

Although Internet online processing generates an automatic confirmation and response via e-mail, SonicWALLSales.com may make changes on pricing, product description, and/or specification, after the confirmation and prior to product shipment. Such changes are intended to cope with situations including, but not limited to, corrections to errors, changing market conditions, discontinuation and/or unavailability of products. SonicWALLSales.com reserves the right to limit and prohibit any sale at its discretion. Proof of purchase and postage may be required for any rebate program.
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Privacy Policy:

SonicWALLSales.com is committed to protecting your privacy. This policy describes our practices regarding personal and account information collected through our web site or via our employees. In this policy, “personal and account information” means your name, company name, account number, address, telephone number, and e-mail address, plus any other information that personally identifies you, including your industry, the number of employees at your company, and purchase history, or would permit us to contact you, and “we” and “us” means SonicWALLSales.com as well as our associated companies.

As is true of most web sites, we gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data. We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole. We do not link this automatically-collected data to personally identifiable information.

In order to process transactions we collect customers name, address, phone number, and credit card information. This information is collected by a shopping cart service and is shared only within our corporation. Once we receive this information all credit card information is deleted from the shopping cart service. If you request additional information or make an online purchase from us, you may receive email from us about online specials and other events. If you do not want to receive email from us in the future, please let us know by sending email to us at the below address and telling us that you do not want to receive email from our company. Alternatively, you can use the unsubscribe mechanism within any email received from SonicWALLSales.com. We respect your privacy and do not sell or trade email addresses with other companies.

If you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not want to receive mail from us in the future, please let us know by sending us an email to sales@sonicwallsales.com

SonicWALLSales.com does not share personally identifiable data with third parties for unknown or unrelated uses. We use a variety of outside shipping companies to fulfill orders, and a credit card processing company to bill you for goods and services. These companies do not retain, share, store or use personally identifiable information for any other purposes. These agents are prohibited from using your personally identifiable information for any other purpose.  Upon request we provide site visitors with access to unique identifier information (e.g., customer number or password) that we maintain about them, transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them, contact information (e.g., name, address, phone number) that we maintain about them. Consumers can access or have this information corrected by sending us an email to sales@sonicwallsales.com. We provide you the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes, when we ask for this information. For example, if you purchase a product/service but do not wish to receive any additional marketing material from us, you can indicate your preference on our order form.

If you no longer wish to receive our newsletter and promotional communications, you may opt-out of receiving them by following the instructions included in each newsletter or communication or by emailing us at sales@sonicwallsales.com. Alternatively, you may contact us at the address below.

You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.

We use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. When we transfer and receive certain types of sensitive information such as financial information, we redirect visitors to a secure server. We have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our website.  We use cookies to record session information, such as items that consumers add to their shopping cart.

We employ a third party to track demographics which uses a software technology called clear gifs (a.k.a. web Beacons/web Bugs), that help us better manage content on our site by informing us of what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages and are about the size of the period at the end of this sentence. We do not tie the information gathered by clear gifs to our customers' personally identifiable information.

We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. If you would like to opt-out of these emails, please see "Choice and Opt-out."   We use a third-party tracking service that uses cookies to track non-personally identifiable information about visitors to our site to help us provide better content and marketing.  We do not partner with or have special relationships with any ad server companies.

SonicWALLSales.com may occasionally contain links to other websites. Please be aware that SonicWALLSales.com is not responsible for the privacy practices of such other websites. We encourage you to be aware when you leave our website and to read the privacy statements of every website that collects personally identifiable information. This privacy statement applies solely to the SonicWALLSales.com website.

We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this statement, we will notify you here, by email, or by means of a notice on our home page.  In the event that SonicWALLSales.com goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, your personally identifiable information will likely be among the assets transferred. You will be notified via email and/or prominent notice on our web site for 30 days of any such change in ownership or control of your personal information.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our company.

SonicWALLSales.com
217 W. Pioneer Ave.
Montesano, WA 98563-4402
sales@sonicwallsales.com

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Purchase Orders:
Our standard policy for Purchase Orders is payment Net 30.  Payment is required via check or wire transfer and a 3% fee based on the total invoice, excluding shipping and tax.  This does not apply to government or educational customers.  We're able to process PO's from those organizations without any fee or credit application.

If you require something other than this please contact our accounting department
Contact Information
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All first-time Purchase Orders have a minimum required amount of $1,000.00. These rules, of course, can be avoided if your order was purchased with a credit card or any of the other pre-payment options.

Unlike government and educational institutions, private companies are required to submit a credit application before any Net Terms purchase is effected. It normally takes a week for credit applications to be processed. This largely depends on the speedy response of your trade/bank references.

Purchase Orders are processed within 3-5 business days after they are received. And remember, shipping normally takes another 3-5 business days, depending on your location and shipping choice.
Download Credit Application
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Return Policy:
All electronic licensing is non-returnable and non-refundable.

We offer a standard, full money back, 30-day return policy on all hardware. For all hardware units being returned they must be in new condition – unopened, unregistered and like-new. All returns must occur within 30 days of receipt of merchandise and all returns must have an RMA number assigned. Use our Contact us form to request an RMA number.

No returns, refunds, or credits on APC equipment. No returns past 30 days, no returns on opened merchandise, and shipping charges are non-refundable.

We offer 100% "in-store" credit on all returns or 75% cash back (25% restock fee applies to all cash back requests).

If you return the unit damaged or missing specific items, we do reserve the right to deny your RMA request and return the hardware to you (at our cost).

The 30 day money back guarantee does not apply to those customers who have already taken advantage of the 30 day evaluation program. Further, this program does not apply to members of any Affiliate Program offered through SonicWALLSales.com (or it's associated companies).
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Sales Tax:
Only Shipments to Washington state are subject to sales tax. Any Washington state reseller that would like to have their sales tax waived must have a current, valid Resale Certificate on file. Please fax to 267-295-7903.

If you are from the government, please send us a photocopy of your government credit card (that shows your tax-exempt status) with your order number indicated on it and send to us through Fax 267-295-7903.
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Shipping Information:
After placing your order, you will receive a confirmation e-mail with the details of the order you just placed.

The delivery time of an order is determined by our processing time (time between ordering the product to the time that the product leaves our warehouse) and the selected shipping method (Ground, 3 day, 2nd Day, Overnight, Overnight Morning delivery, etc.). The vast majority of orders received before 3PM PST (6PM EST) will ship the same day. Due to order and inventory levels, credit card verification processes, and even in climate weather, some orders may take up to 48 hours for us to process.

If your order MUST ship the same day it is received, please contact AFTER placing your order (and reference your order number).

SonicWALLSales.com does not normally process orders on weekends and Holidays. Orders placed over the weekend and on a Holiday will be processed the following business day unless you follow our Emergency Order Procedures.

We normally ship via UPS but are able to ship via FedEx or DHL. We are not setup for shipping with the USPS. If you would like shipping other than with UPS, please contact our Sales Department to place your order. A processing charge may be assessed for any FedEx or DHL order.

Items in stock will be shipped to you from our facility in Montesano, WA. In addition, we work with several large distribution companies that have warehouse throughout the US and Canada. If your item is not in stock or expected to be in stock within 48 hours, we may choose to drop-ship your order from one of our distributors. SonicWALLSales.com does not allow re-routing of packages while in transit for security purposes.
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Tax FREE Outside Washington State:
Tax Free Outside Washington State All purchases shipping out of Washington state are TAX FREE!

We are located in beautiful Washington state, the home of Microsoft and Starbucks. For any purchase where either the billing or shipping address is within Washington state we will be required to collect sales tax.

For any purchase where both the billing and shipping addresses are outside of Washington state we are not required to collect sales tax. Unlike some of our competitors (CDW, Dell, etc.) who collect sales tax for jurisdictions all over the US, we believe in following the letter of the law. Currently the law states that sales tax should only be collected within our state and so that is what we do - no more, no less. If, at some time in the future, the law changes to require out-of-state tax collections, we will then revise our current policy.

But for now, all purchases shipping out of Washington state are TAX FREE!
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Technical Support Rates and Policies:
Remote Support Rate:
$125.00 an hour

During regular business hours there is a minimum charge equal to 30 minutes for all technical support.

Remote Support - Off Hours Scheduled Rate:
$195.00 an hour

Remote Support - Off Hours Unscheduled Rate:
$295.00 an hour

During off hours (scheduled or unscheduled) there is a minimum charge equal to 1 hour for all technical support.

On Site Support Rate:
$185.00 an hour

On Site Support - Off Hours Scheduled Rate:
$285.00 an hour

On Site Support - Off Hours Unscheduled Rate:
$435.00 an hour

Off-Hours Support is available 24 hours a day, 7 days a week.
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We Ship UPS Worldwide:
We Ship UPS Our primary carrier is UPS (United Parcel Service). Using UPS we can deliver items the same day in the US or Canada! We can also deliver any item to almost any address in the world within just a few days.

For those customers that prefer to use another carrier we can accommodate FedEx and DHL. For those customers that can only receive packages via the USPS (United States Postal Service), we will ship that method as well. However, we do reserve the right to impose a surcharge on any USPS shipment.

We do not ship internationally via any carriers other than UPS or FedEx.

For questions about our shipping policies please contact us.
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